Privacy Policy
Last Updated: December 10, 2025
Our Commitment to Your Privacy
At AquaRay Hesperia Pool Service, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services or visit our website.
Information We Collect
Contact Information
When you request a quote or schedule a service, we collect basic information such as your name, address, phone number, and email address. This information helps us communicate with you and provide our services.
Property Information
We may collect information about your pool, including its size, type, equipment, and condition. This helps us provide accurate quotes and appropriate service.
Payment Information
For billing purposes, we collect payment information. Credit card data is processed securely through encrypted payment processors and is not stored on our servers.
Website Usage Data
Our website may collect basic information about your visit, such as your IP address, browser type, and pages viewed. This helps us improve our website and services.
How We Use Your Information
We use your information to provide and improve our pool cleaning services. This includes scheduling appointments, communicating about your service, processing payments, and sending service reminders.
We may also use your contact information to send you important updates about your account, seasonal pool care tips, or special offers. You can opt out of promotional communications at any time.
Your information helps us maintain accurate service records, which is important for tracking pool maintenance history and ensuring consistent care for your pool.
Information Sharing
We do not sell, rent, or trade your personal information to third parties. Your data is confidential and used solely for providing our services.
We may share your information with trusted service providers who assist us in operating our business, such as payment processors or scheduling software. These providers are required to keep your information secure and confidential.
We may disclose your information if required by law or to protect our rights, property, or safety, or that of others.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes using secure servers, encryption for sensitive data, and limiting access to your information to authorized personnel only.
However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights and Choices
You have the right to access, update, or delete your personal information. If you would like to review or change your information, please contact us.
You can opt out of promotional emails by clicking the unsubscribe link in any marketing email we send. Please note that even if you opt out, we may still send you important service-related communications.
If you decide to stop using our services, you may request that we delete your personal information. We will retain records as required by law or for legitimate business purposes.
Cookies and Tracking
Our website may use cookies to enhance your browsing experience and remember your preferences. Cookies are small text files stored on your device that help our website function properly.
You can disable cookies in your browser settings, but this may limit your ability to use certain features of our website.
Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:
AquaRay Hesperia Pool Service
10968 I Ave K, Hesperia, CA 92345
Phone: (442) 252-6101
Email: hi@hesperiapoolservice.com